Return Policy

Returns & Refunds Policy – KDSTORE.CA

Thank you for shopping at KDSTORE.CA.

If, for any reason, you are not completely satisfied with your purchase, please review our policy on returns and refunds. The following terms apply to any product purchased from us.

Order Cancellation Rights

You can cancel your order online at any time before it ships. If you wish to cancel after your order has shipped, please contact us using one of the methods below:

If an order has already shipped, the cost of rerouting and return shipping will be deducted from your refund.

Refunds are processed within 14 days after receiving the returned item. The amount will be credited to your original payment method.

Return Categories

1. Buyer’s Remorse (Change of Mind or Doesn’t Suit Buyer’s Needs)

If you decide that the item does not suit your needs, you are responsible for the return shipping cost.

Restocking fees may apply if:

  • The packaging is damaged
  • Accessories are missing
  • The item is not returned in its original condition

2. Wrong, Damaged, Defective, or Not as Described

We take full responsibility if:

  • An incorrect item was shipped
  • The product was not as described
  • The item was damaged during transit
  • The product was defective before shipping

If an item is damaged by the buyer within the warranty period, please contact us. Some claims may be denied.

Conditions for Returns

To be eligible for a return, the item must be:

  • Brand New: Purchased within 30 days
  • Open Box: Purchased within 90 days
  • Refurbished: Purchased within 180 days
  • In its original packaging

Non-Returnable Items:

  • Baby products (e.g., breast pumps, feeding bottles)
  • Shaving kits
  • Adult toys
  • Hygiene-related products (if unsealed after delivery)
  • Items that cannot be separated after delivery

We reserve the right to refuse returns that do not meet these conditions.

Returning Goods

You can return items by:

  • Visiting our store at 695 Petrolia Rd, North York, ON M3J 2N6
  • Contacting us for a return shipping process

Refund Processing

Once we receive and inspect the returned item, a refund will be processed within 2 business days to your original payment method.

If the refund takes longer, please check with your bank or credit card provider, as their processing times may vary.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us: